Refunds - The Latest: 11 May cover photo

Refunds - The Latest: 11 May

Refunds - The Latest: 11 May cover photo
Theatre updates COVID-19 avatar
Theatre updates COVID-19
11 May 2020 · Follow on Stagedoor

The latest statement from the Society of London Theatre (SOLT)

"London’s West End looks forward to welcoming audiences back into theatres as soon as performances can safely resume.

To give our customers some clarity, we have been cancelling performances across the West End on a rolling basis, in line with the latest advice from the Government. We are now extending those cancellations until Sunday 28 June.

This does not mean theatres will reopen on 29 June; if further cancellations are necessary they will continue to be announced on a rolling basis. Different theatres and productions are likely to reopen at different times.

Ticket holders for affected performances do not need to do anything. They will be contacted by the organisation from which they bought their tickets to arrange a refund, credit note or exchange for a later date.

We are grateful to customers for the patience they are showing during this challenging time for our industry. With 300,000 people visiting a West End theatre in a normal week, it’s a major undertaking to process refunds, exchanges and credit notes, particularly when many staff are working remotely. Please rest assured that we are all working as quickly as we can and we appreciate the on-going support of our audiences."


The Stagedoor team is reaching out to customers each day to issue refunds and offer exchanges and credit notes - depending on what the producers of each show are offering.

If you have booked with us then you can rest assured that we will contact you in due course. However, if you have a query you are welcome to reach out to us for information at [email protected].

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