Privacy Policy

Last updated: 10 May 2018 (Effective 25 May 2018)

Because of a new data privacy law that is being introduced in the EU on 25 May, we’ll be sharing some more information with you about how we collect and use your personal information.

Over the last months, we have taken great care in preparing for this change in European law to ensure that all of our processes, tech-infrastructure, partners and policies comply with GDPR. Nothing will change on how you use Stagedoor. We will just provide you with more power and control over your personal data.

Here’s a summary of what GDPR actually means for you:

To help break this down and make it easier for you to understand what we do, we’ve updated our Privacy Policy to explain details about:

Who we are

Stagedoor (we) are committed to protecting and respecting your privacy.

STAGEDOOR APP UK LIMITED and it’s subsidiaries are a service which helps theatre goers discover and book theatre shows. Our main service is providing discovery and booking facilities to theatre goers and helping theatre venues and producers to reach the right audiences.

Scope of policy

This policy (together with any end-user licence agreement applicable to you (EULA) and any additional terms of use incorporated by reference into the EULA) applies to your use of each version of the Stagedoor mobile application software and the website (for the purposes of this privacy policy, both the application and website and any of our services accessible through each, shall be referred to as Stagedoor).

This policy sets out the legal basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using Stagedoor, you consent to the collection and use of information in accordance with this privacy policy. For the purpose of applicable data protection legislation, the data controller is Stagedoor App UK LTD , Mariana 2nd Floor, 100 Cannon Street, London, London, England, EC4N 6EU.


We are the data controller responsible for your personal data.

Data Protection Officer (DPO)

We have appointed a data protection officer ("DPO"). Our DPO has a number of important responsibilities including:

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at [email protected] or [email protected].

Information we may collect and receive from you

We may collect and process the following information about you:

Uses made of the information

We use information held about you in the following ways:

We will also use information you provide to us for the purposes of contacting you with information or offers regarding upcoming events, products, services or surveys. This shall only be done with your consent which is explained in full below when setting out your rights.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may disclose your personal information to third parties in the following ways:

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we use your personal data as stated above, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate as well as what information is required by us to perform the contract we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver the Services.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact the DPO [email protected]

Why use the information What we use your information for Type of Information Our legitimate interests / Contractual obligation in performing our services
To provide Stagedoor Services: To carry out our obligation to our users which is to provide them with relevant and personalised information about Theatre performances they might like Submitted Being efficient and effective in providing relevant information about shows is in our commercial interest in providing you with a good service
To provide Stagedoor Services: To be able to contact you regarding any bookings you have made using our service Submitted Being efficient about how we fulfil our contractual obligation to our customers who purchase tickets for theatre performances
To keep Stagedoor services up and running: To notify you about changes to our product or service Submitted Being efficient and effective in providing relevant information about shows is in our commercial interest in providing you with a good service
To provide Stagedoor Services: To notify you about nearby shows Device Information Being efficient and effective in providing relevant information about shows is in our commercial interest in providing you with a good service
To help market and provide theatre productions and services that may interest you: To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you Submitted Device information Being efficient and effective in providing relevant information about shows is in our commercial interest in providing you with a good service.
Developing new products and services or enhancing existing products and services
To keep Stagedoor services up and running: To better understand which parts of our product / service you enjoy using the most in order to continuously improve our product Submitted Developing new products and services or enhancing existing products and services
To provide Stagedoor Services: To create a trust between our community of theatre goers who share reviews about shows between eachother and follow each other Submitted Fostering a trustworthy community which fulfils the purpose of the company. Enabling users to receive trustworthy recommendations about theatre performances

Where we store your personal data

Information that you submit via Stagedoor is sent to and stored on secure servers located in the European Economic Area (EEA). This is necessary in order to process the information.

The data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA, who work for us or for one of the third party services we require to use. Third parties who use personal data in delivering their services to us, use data securely and confidentially and under strict contractual controls in accordance with data protection laws and enforced by Stagedoor. These 3rd party services include: Heroku (Salesforce), Amazon inc. (AWS), Mailchimp, Braintree, London Theatre Direct, Fabric & Crashlytics, Flurry Analytics, Mixpanel analytics, Firebase Analytics, Twitter, Facebook, Google, Github, Cloudflare, Circle CI, Docker. They all carry out their services being compliant to GDPR.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Stagedoor. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We may use cookies to distinguish you from other users of Stagedoor and to provide you with a good experience. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of Stagedoor. A number of cookies we use last only for the duration of your web session and expire when you close Stagedoor. These are known as session cookies. Other cookies are used to remember you when you return to Stagedoor and will last for longer. These are known as persistent cookies.

To the extent that we use cookies, they shall be used to:

Cookies may be set by us or may be set by third parties who are delivering services on our behalf. For example, social networking sites.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of Stagedoor if you do so.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the contact details set out below in this privacy policy. You have the right to access information held about you.

You can request a downloadable copy of your personal data, modify or delete this from Stagedoor through your profile’s settings page. You may also request to delete your account from your profile settings page. We may retain certain information as required by law or as necessary for our legitimate business purposes.

Changes to Privacy Policy

We reserve the right to modify this Privacy Policy document. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you. We will notify you by email or push notification or through the app next time you use it.

Stagedoor may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Data Protection Authority

If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the UK's Information Commissioner’s Office, as noted below:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Phone: 0303 123 1113


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected] or our Data Protection Officer at [email protected].

We will respond to all requests, inquiries or concerns within thirty (30) days.

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